YOUR HEALTH, SAFETY, AND COMFORT ARE OUR TOP PRIORITY!

Polished Day Spa courtesies ensure satisfactory and fair services for all of our treasured customers. We kindly request that all guests honor them.

For the comfort and relaxation of other guests, please limit phone calls to emergencies only. We invite you to use our complimentary WiFi to surf the web and ask that you use headphones when listening to sound. Do not use the speakerphone. Thank you! 

We love children, friends & family. But for your safety & all guests' relaxation, we ask that all stay seated in our reception area during your visit. Only guests receiving services are allowed in services areas.

We kindly ask that all guests keep all conversations to a whisper instead of disrupting our other clients.

Your appointments are essential to the team members of Polished Day Spa and us. Dates are reserved, especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours' notice for cancellations and appointment changes.

 We Do Not accept appointments for a polish change, nail take-off, nail repair, lip wax, and brow wax. While reservations are recommended, walk-ins are always welcome for in-salon services.
Please call (410) 995- 9998.

- Outside nail supplies, including polish, dipping powder, chrome, tools, lotion, etc., are welcome, but charges are still the same. 

All our staff will have their temperature checked before each shift. They will be required to go home if they have a fever or show signs of illness. • We allow a full 15 minutes between appointments to thoroughly sanitize and disinfect the workstation and treatment room. This is done before and after each appointment and with products that specifically disinfect Covid-19(Coronavirus). • Salon staff requirement of face mask-wearing gloves. All staff will change gloves and wash hands between each guest.

We adhere to strict guidelines for sanitation and sterilization. All metal implements are sterilized and put in a sealed pouch for each use. Proper sanitation, safety, and hygiene are of the utmost importance here at POLISHED DAY SPA.

For your and our staff's protection, liners are used for all pedicure services. Files, buffers, pumice bar, toe separators, and flip flops are all disposable.

A gift card must be presented at the time of service. Gift cards are available in any amount. We will mail your gift card via the address provided when purchased at checkout. All sales are FINAL!
If you are unable to perform the gift card, an alternative form of payment will be required. Polished Day Spa is not responsible for lost or stolen Gift Card. Polished Day Spa Gift Card is non-refundable and is not redeemable for cash.

Promotional discounts and coupons may not be combined. Additionally, we are not responsible for and may refuse to honor lost or expired coupons or gift cards.  

We love to do children's nails! However, unattended children in the salon are disruptive and dangerous. Due to insurance liability, hazardous chemicals, products, and sharp implements within the salon environment are harmful if ingested or applied to unprotected skin. If you have children who are not receiving nail services, please DO NOT bringing small children to your appointment!  We cannot assure their safety in a professional environment. We do not have the facilities to care for children. ALWAYS supervised your child after they receive the service. YOUR UNDERSTANDING IS GREATLY APPRECIATED!  

We accept cash and all major credit cards, including MasterCard, Visa, Discover, and Polished Day Spa's Gift Card. Personal checks are not allowed, and we do not give cash back on credit card charges.  Gratuities are not included in our service prices or gift cards. For your convenience, we accept gratuity payments in cash or Venmo at the time of check-out.  Our computer tracks each tip left with payment, so you can be sure your service provider gets your gratuity.

Please leave all valuables at home. Polished Day Spa is not responsible for any lost, stolen, damaged, or misplaced items. Otherwise, keep your valuables by your sides at all times.  

Please be extra careful when handling polishes.

The State Board of Cosmetology and the Board of Consumer Affairs have specific Rules and Regulations stating that no animals are allowed in a salon at any time. Serve animals are exempt from this policy as they are trained to accompany individuals with disabilities or impairment.        

Profanity, racial or sexual slurs, or disrespectful speech or behavior of any kind will never be tolerated. The staff and management of Polished Day Spa respect all of our guests; everyone is welcome. We do not discriminate or tolerate discrimination based upon race, creed, color, ethnicity, national origin, religion, ability, sex, sexual orientation, gender identity, height, weight, or age.   

Our professional's staff reserve the right to refuse service/treatment or end a session if; Our professional's staff are put in an uncomfortable situation at any time by the client; If our professional's staff deem the environment or condition to be unsafe or unsanitary; If the spa professional feel they are in imminent danger.

We also reserve the right to refuse service if any of the following apply:

Overconsumption of alcohol and other substances. Broken skin and lesions. Any severe or contagious medical conditions not mentioned at the time of 'reservation Misconduct, including but not limited to; sexual advances, solicitation, and suggestive comments.

Polished Day Spa must refuse service to anyone who seems to have any infectious foot, hand, or skin disease. Our nail technician shall not perform services on a client if the nail technician has reason to believe the client has an unhealthy condition; an infectious disease; contagious condition; skin or nail tissue that is inflamed, infected, broken, raised or swollen; or an open wound, ingrown toenail or sore in the area affected. (*We are not permitted to cut/remove living tissues or ingrown toenails as these practices fall under surgical procedures.) 

We have the right to refuse service to anyone at any time. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks, or any behavior that we feel is inappropriate. It is important to us that we maintain a safe atmosphere for both our employees and our clients.

Please notify us before booking your treatments if you have high blood pressure, allergies, other physical ailments, disabilities, or pregnancy. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your service provider immediately.  

Of course, all of our technicians are completely awesome, and we are confident that you will love all of the services you receive here. However, if for any reason you are dissatisfied, we will gladly adjust the service within three days of the original appointment at no additional charge. If you are not satisfied with the service you have received, please notify us immediately. We want the opportunity to redo the service before you depart from the salon. 

We do not offer refunds on services!

For your safety and ours, our premises are monitored with digital video surveillance 24/7.